Managing Queues and Entry Points Toolbox Talk

This queue management toolbox talk template provides event organisers, security teams and venue managers with clear, practical guidance on safely handling busy entry points and queues at festivals, concerts and sporting events. The template covers key hazards such as crowd pressure, slip risks, barrier failure and obstruction of emergency routes, and outlines control measures including BS EN 14387 barriers, BS EN 16321 signage, phased entry, CCTV monitoring and trained stewards. It is suitable for large‑scale entertainment venues, stadiums, outdoor festivals and temporary event sites. Fully editable and shareable, the document can be customised with your own company name and site‑specific details. Compliant with: Health and Safety at Work Act 1974, Management of Health and Safety at Work Regulations 1999, Workplace (Health, Safety and Welfare) Regulations 1992, Regulatory Reform (Fire Safety) Order 2005. The guide also assists health and safety officers, event planners, and venue owners in meeting insurance requirements and demonstrates best practice for risk management. By implementing the recommended controls, you can reduce the likelihood of crowd‑related injuries, improve attendee experience, and protect your organisation’s reputation. For further guidance see the HSE crowd management page here and the Health and Safety at Work Act 1974 text here.