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Queue Management at Entry Points Safety Checklist

Free Safety Checklist template · Category: Security and Public SafetyView all Safety Checklist templates
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Risk Assessment Description:

This queue management safety checklist template helps security operatives, door supervisors, stewards and venue managers ensure safe and orderly queues at entry points.

It covers crowd control, aggression management, weather protection, flow control, equipment checks and emergency preparedness, referencing the Safety at Sports Grounds Act 1975 and HSE crowd management guidance.

Use this checklist for:

  • Pre‑event checks – confirm the queue area is safe before opening.
  • During‑event monitoring – verify controls remain effective while crowds wait.
  • Post‑event wrap‑up – ensure the area is made safe after use.

Each item is answered Yes, No or N/A – any No answer must be resolved before the queue proceeds.

The checklist aligns with the Safety at Sports Grounds Act 1975, which requires organisers to provide safe entry and egress, and follows HSE crowd management best practice.

The checklist is intended to be completed by a designated security supervisor before the venue opens and reviewed at regular intervals throughout the event. Each affirmative answer confirms a control is in place, while any negative response triggers immediate corrective action and documentation.

By following this checklist you demonstrate due diligence under the Safety at Sports Grounds Act 1975, helping to protect attendees from crowd‑related incidents and ensuring compliance with HSE guidance.

Fully editable and shareable – customise the questions to your venue, download as a PDF and share with your team.

Compliant with: Safety at Sports Grounds Act 1975; HSE crowd management guidance.

Sample PDF Document Image:

Checks covered in this Queue Management at Entry Points checklist

This Queue Management at Entry Points safety checklist template covers 23 checks. Customise the questions to your workplace, then download a professional, print-ready PDF with Yes / No / N/A tick-boxes and a comments space.

#Checklist item
1Has a risk assessment for queue management been completed and briefed to staff?
2Are security operatives trained and competent in crowd control and de‑escalation techniques?
3Is the entry point area free of slip, trip and fall hazards?
4Is the weather forecast reviewed and appropriate shelter or protection provided for the queue?
5Are barriers or stanchions in place to maintain a safe distance between the queue and moving traffic?
6Are barriers and stanchions securely anchored to prevent collapse under crowd pressure?
7Is lighting adequate for safe movement and monitoring of the queue area during low‑light conditions?
8Are any temporary structures such as tents or canopies inspected for stability and secured against wind?
9Are signage and floor markings clearly visible indicating queue direction and emergency exits?
10Is there a designated safe area for waiting that does not obstruct egress routes?
11Are procedures for managing aggressive or disorderly behaviour in place and known to staff?
12Is the CCTV or monitoring system operational and covering the queue area?
13Are emergency evacuation routes from the queue area clearly identified and unobstructed?
14Is first‑aid provision available within reasonable distance of the queue?
15Are communication devices such as radios or phones functional for staff to call for assistance?
16Is there a system to control the flow rate into the venue (e.g., ticket scanning, turnstiles) and is it functioning?
17Are turnstiles, ticket scanners or other mechanical access devices inspected and confirmed safe before use?
18Are staff equipped with appropriate high‑visibility clothing and other PPE and is it being worn?
19Is there a system to limit the maximum number of people allowed in the queue at any one time to avoid overcrowding?
20Is the queue area inspected for potential crushing hazards such as moving doors or barriers before use?
21Are there any hazardous substances such as cleaning chemicals or fuel stored or used in the queue area?
22Is there a procedure for making the area safe after the event, including removal of barriers and litter clearance?
23Are records of incidents or near‑misses in the queue area logged and reviewed?

Frequently asked questions

Are these safety checklist templates really free to download?

Yes — completely free. Customise any checklist to your workplace and download a professional, print-ready PDF in minutes. No paywall, and no signup required for guests.

What format do the safety checklists download in?

Checklists download as a professional PDF, ready to print and complete on-site — each question has clear Yes / No / N/A tick-boxes and a comments space. You choose portrait or landscape at download. Word and spreadsheet formats are being added.

Can I customise the checklist questions to my workplace?

Yes — fully. Add your own questions, edit or remove any of the pre-written ones, and reorder them to suit your site, task or inspection before you download.

Are the safety checklists suitable for UK workplaces?

Yes. The checklists are written around UK health and safety good practice and HSE guidance, and are suitable for inspections, audits, toolbox checks and routine workplace monitoring.

Do I need an account to use the checklist templates?

No — guests can build and download a checklist for free without signing up. Register a free account if you want to save checklists to your dashboard and edit them later.

Can I add my company logo and branding to the checklist?

Yes — add your company logo, colours and details on Standard and Pro plans, so the exported checklist carries your own branding. Guests and Free downloads carry Health & Safety Zone branding.

How do I complete the checklist once it is downloaded?

The exported checklist is a blank, ready-to-use document: print it and tick Yes, No or N/A against each question and write any comments in the notes space, then sign and date it in the sign-off section.

What types of safety checklist can I create?

We are building specialist checklists across a wide range of subjects and industries — fire safety, workplace inspections, equipment and machinery checks, site inductions, vehicle checks, PPE, first aid and more. Browse by category to find the right one.

How often should safety checklists be completed?

It depends on the activity and your risk assessment — many checks are daily, weekly or monthly, while others are done before each task or shift. Completed, dated checklists provide a useful record of your monitoring.

Are the checklists a substitute for a risk assessment?

No. A checklist is a monitoring and inspection tool that complements your risk assessments and method statements — it helps confirm that controls are in place and working. Use them alongside your risk assessments.

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