Coordinating with Emergency Services During Major Incidents Toolbox Talk

This emergency services coordination toolbox talk template provides security and public‑safety teams with comprehensive guidance on working alongside police, fire and ambulance services during a major incident. It covers hazards such as delayed communication, unsafe access routes, inadequate signage, hazardous material releases and utility failures. The guide outlines practical steps for appointing an Incident Controller, maintaining an up‑to‑date emergency contact register, using standardised radio language, securing the incident area with BS EN 179 signage and documenting all communications in line with the Civil Contingencies Act 2004. It also includes joint multi‑agency drills, accurate scene information provision and post‑incident debriefing to ensure continuous improvement. Suitable for security firms, corporate campuses, stadiums, transport hubs, universities and any organisation that may face large‑scale emergencies. The content aligns with UK legislation and standards, including the Health and Safety at Work Act 1974, Civil Contingencies Act 2004, Management of Health and Safety at Work Regulations 1999, BS EN ISO 22320:2018, BS EN 179 and BS EN ISO 20345. For further reading see the HSE emergency procedures guidance here, the Management of Health and Safety at Work Regulations 1999 text and the Civil Contingencies Act 2004 details. This toolbox talk template is fully editable, allowing you to tailor it to your site’s unique risks while remaining compliant with UK legislation.