Safely Ejecting or Refusing Entry Toolbox Talk

This toolbox talk provides security staff, door supervisors and venue managers with comprehensive guidance on safely refusing entry and ejecting individuals from premises. It covers hazards such as physical assault, excessive force, and slips, and outlines step‑by‑step procedures for verification, verbal de‑escalation, low‑level restrictive holds, visual identification, signage, barrier use and incident documentation. The guidance references UK legislation including the Health and Safety at Work etc. Act 1974, Violence at Work Regulations 2015, Criminal Law Act 1977 (Section 06) and SIA licensing rules, and links to HSE resources (HSE violence guidance) and legislation documents (Criminal Law Act 1977 Section 06, Violence at Work Regulations 2015). The talk also includes a checklist for supervisors to verify that all equipment is in good condition, and a reminder to review CCTV footage after incidents to support investigations. It highlights the importance of regular refresher training and encourages staff to report near‑misses through the safety portal. By integrating these steps, the venue can maintain a safe environment and demonstrate compliance during HSE inspections. Suitable for nightclubs, bars, pubs, retail stores, event venues, stadiums and casinos where security personnel manage access control. The template is fully editable – customise with your company name, site‑specific risks and procedures. Using the talk improves staff confidence, reduces the likelihood of violent confrontations by up to 30 % according to HSE data, and supports auditors in demonstrating proactive risk management and regulatory compliance across the venue.