Last Orders and Managing the Public Toolbox Talk

This Last Orders and Managing the Public toolbox talk template from Health & Safety Zone is designed for bar, event‑bar and pop‑up venue staff who need to close safely while handling the public.

The talk addresses key hazards that arise at closing time – intoxicated customers, slip risks from spilled drinks, physical assaults, and the increased vulnerability of lone workers. It outlines the legal duties under the Licensing Act 2003 and the mandatory Challenge 25 conditions, providing a clear framework for compliance.

Use this toolbox talk to train new staff, deliver refresher briefings before peak evenings, and support internal compliance audits. The content is fully editable, shareable and can be integrated into existing health‑and‑safety documentation.

• Use this talk for: onboarding new bar staff, refresher briefings before peak periods, and compliance checks during internal audits.
• What each section includes: a purpose statement, activity overview, injury risk explanation, ten or more do actions, ten or more don’t actions, and a summary of critical points.

Compliant with: Licensing Act 2003 and Challenge 25 mandatory licensing conditions. Additional guidance on incident reporting and staff de‑briefing is included. This resource helps meet licensing authority inspections, supports ongoing compliance monitoring, and provides a clear reference for staff during high‑risk closing periods.