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Age-Restricted Sales and Challenge-25 Safety Checklist

Free Safety Checklist template · Category: Retail and Service IndustriesView all Safety Checklist templates
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Risk Assessment Description:

This age-restricted sales and Challenge-25 safety checklist template from a leading health and safety provider helps checkout and counter staff verify customer age, refuse sales where required and manage any aggression or abuse safely in retail environments such as shops, supermarkets, market stalls, pop‑up events and festival bars.

It is designed around the Licensing Act 2003 and the Challenge‑25 code of practice and covers all ten safety dimensions required for retail age‑restricted transactions – authorisation and planning, people competence, environment, task‑specific hazards, plant and equipment, substances, PPE, collective safety measures, emergency and welfare, and completion.

Use this checklist for:

  • Pre‑sale checks – confirm ID verification and product suitability before each transaction.
  • In‑process monitoring – ensure staff follow refusal procedures and de‑escalation steps.
  • Post‑sale review – record refusals, incidents and corrective actions.

Each item is answered Yes, No or N/A – any No answer must be acted on immediately and recorded in the sales log or digital incident system. The checklist supports regular spot‑checks by supervisors and manager reviews within 24 hours.

The checklist can be integrated into daily opening routines and used during random audits to maintain consistent compliance.

Fully editable and shareable – customise the questions to your store, download as a PDF and share with your team.

Compliant with: Licensing Act 2003; Challenge‑25.

Sample PDF Document Image:

Checks covered in this Age-Restricted Sales and Challenge-25 checklist

This Age-Restricted Sales and Challenge-25 safety checklist template covers 25 checks. Customise the questions to your workplace, then download a professional, print-ready PDF with Yes / No / N/A tick-boxes and a comments space.

#Checklist item
1Has a risk assessment for age‑restricted sales been completed and communicated to staff?
2Are all staff trained and competent in the Challenge‑25 procedures for ID checking and refusal?
3Is a current copy of the Challenge‑25 code of practice available on the shop floor?
4Is the area where age‑restricted products are displayed clearly signed with age‑restriction notices?
5Are visible age‑restriction signs positioned at the point of sale and on product packaging?
6Is the checkout area adequately lit to allow accurate visual ID verification?
7Is a privacy screen or discreet area provided for customers to present identification?
8Is the electronic ID scanner or verification system functional, calibrated and its software up to date?
9Are age‑restricted products stored out of public reach or behind a locked display where required?
10Are staff equipped with a valid form of photographic ID (e.g., passport, driving licence) for verification?
11Is the staff member checking the customer’s appearance for signs of intoxication or vulnerability?
12Is the procedure for refusing a sale clearly displayed and known to all staff?
13Is the staff member prepared to offer an alternative non‑restricted product when refusing a sale?
14Are de‑escalation techniques for dealing with abusive customers documented and regularly practised?
15Is there a designated safe area for staff to retreat to if a customer becomes aggressive?
16Are first‑aid kits and emergency contact details readily accessible at the checkout?
17Is the incident logbook or digital record system used to record refusals and incidents?
18Are refusal incidents reviewed by a manager within 24 hours?
19Is the cash register or POS system set to require manager override for age‑restricted sales to a minor?
20Is the cash register configured to lock out further age‑restricted sales after a refusal incident until reviewed?
21Are regular spot‑checks performed by a supervisor to ensure compliance with the checklist?
22Is any personal protective equipment (e.g., gloves) required for handling specific age‑restricted products and being used?
23Are all relevant licences for the sale of age‑restricted products up to date and displayed as required?
24Has the store completed the required annual review of Challenge‑25 compliance?
25Are emergency contact numbers and a silent alarm clearly displayed at the checkout area?

Frequently asked questions

Are these safety checklist templates really free to download?

Yes — completely free. Customise any checklist to your workplace and download a professional, print-ready PDF in minutes. No paywall — a free account is all you need to download.

What format do the safety checklists download in?

Checklists download as a professional PDF, ready to print and complete on-site — each question has clear Yes / No / N/A tick-boxes and a comments space. You choose portrait or landscape at download. Word and spreadsheet formats are being added.

Can I customise the checklist questions to my workplace?

Yes — fully. Add your own questions, edit or remove any of the pre-written ones, and reorder them to suit your site, task or inspection before you download.

Are the safety checklists suitable for UK workplaces?

Yes. The checklists are written around UK health and safety good practice and HSE guidance, and are suitable for inspections, audits, toolbox checks and routine workplace monitoring.

Do I need an account to use the checklist templates?

You can build and preview a checklist without an account. To download the PDF you'll need a free account — it takes less than a minute, costs nothing, and also lets you save checklists to your dashboard and edit them later.

Can I add my company logo and branding to the checklist?

Yes — add your company logo, colours and details on Standard and Pro plans, so the exported checklist carries your own branding. Guests and Free downloads carry Health & Safety Zone branding.

How do I complete the checklist once it is downloaded?

The exported checklist is a blank, ready-to-use document: print it and tick Yes, No or N/A against each question and write any comments in the notes space, then sign and date it in the sign-off section.

What types of safety checklist can I create?

We are building specialist checklists across a wide range of subjects and industries — fire safety, workplace inspections, equipment and machinery checks, site inductions, vehicle checks, PPE, first aid and more. Browse by category to find the right one.

How often should safety checklists be completed?

It depends on the activity and your risk assessment — many checks are daily, weekly or monthly, while others are done before each task or shift. Completed, dated checklists provide a useful record of your monitoring.

Are the checklists a substitute for a risk assessment?

No. A checklist is a monitoring and inspection tool that complements your risk assessments and method statements — it helps confirm that controls are in place and working. Use them alongside your risk assessments.

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